Terms & Conditions

This website, including its content (tracking data, rates, branch locations, text, graphics, button icons, logos and information on the status of shipments), is proprietary to Skynet Worldwide Express Nepal Private Limited or its content suppliers. You may use it only for personal and non-commercial purposes, subject to applicable copyright laws.

All trademarks, trade names (registered or unregistered) and logos on this website are owned by Skynet Nepal or their respective owners and must not be used or modified without the prior written consent of Skynet Nepal.

This website and the products, technology and processes it contains may be the subject of other intellectual property rights owned by Skynet Nepal or by third parties. No licence is granted in respect of those rights except as set out in these terms. Your use of this website must not infringe the intellectual property rights of any person.

The information on this website (the "Web Service") is for general information only. Skynet Nepal accepts no responsibility for errors or omissions in its content.

In no event shall Skynet Worldwide Express Nepal Private Limited, its subsidiaries or its network members be liable for any special, direct, indirect, consequential or incidental damages, or any damages whatsoever, in any action of contract, negligence or other tort, arising out of or in connection with the use of the Web Service. Skynet Nepal may add to, delete from or change the content of the Web Service at any time without prior notice.

Skynet Nepal, its subsidiaries and its network members bear no responsibility, jointly or severally, for any loss or damage arising from use of the Web Service. The Web Service is believed to be free of viruses and harmful components, but it is the user's responsibility to make sure their own systems are adequately protected.

By using the Web Service you confirm that you have read, understood and agree to be bound by these Terms & Conditions. If you do not agree, you must stop using the Web Service.

How we handle your personal data is described in our Privacy Policy. Skynet Nepal processes personal data in line with the applicable laws of Nepal, and you keep the rights those laws give you, including the right to access your data and to ask for it to be corrected or removed.

By submitting a form on this website, you agree that we may contact you using the details you provide, in connection with your enquiry or shipment.

If you do not agree to your data being processed on this basis, you must not use the Web Service.

By handing goods to Skynet Nepal for transportation, the consignor agrees to the following terms and conditions.

• "Skynet Nepal" means Skynet Worldwide Express Nepal Private Limited and/or any member of the Skynet Worldwide Express network, or any person engaged by Skynet Nepal or its network members, providing courier services in connection with the pick-up, transport and delivery of consignments to any part of the world.
• "Network members" means associates, subsidiaries, agents, franchisees and all staff of Skynet Nepal.
• "The consignor" or "the shipper" means the sender of the consignment (on their own account or on behalf of another person) whose name appears on the Consignment Note.
• "The consignment" means goods (one or more documents, parcels or packages) forwarded by the consignor to Skynet Nepal for transportation.

The consignor shall address the consignment correctly and accompany it with a Skynet Nepal Consignment Note, completed and signed before dispatch.

The consignor is responsible for the accuracy of the information given or declared, and is liable for any false information or inaccurate declaration.

Skynet Nepal is not a common carrier. It accepts goods for transport or delivery only on the conditions set out here.

To the extent the law allows, all conditions, warranties, descriptions, representations and agreements implied by law, custom, trade or otherwise, and not expressly stated here, are excluded and are not to be read into, or to vary, these conditions.

No waiver, alteration or addition to these conditions may be made.

Knowledge or acquiescence by Skynet Nepal of a breach of any condition is not a waiver of it. Skynet Nepal remains entitled to exercise its rights and to require the consignor to perform these conditions strictly.

Skynet Nepal is not liable for any loss, delay, damage, cost or expense suffered by the consignor or any other person in connection with the contract or the handling, storage, transport or other dealings with the consignment, except where it arises as a direct result of Skynet Nepal's wilful neglect or default.

Skynet Nepal is not liable under any circumstances for special or consequential damages or losses. These include, without limitation, commercial and financial losses, special reconstruction costs, substitute costs, and loss of interest, profit, income, utility, market or business opportunity, whether or not Skynet Nepal knew that such damages might be incurred.

Skynet Nepal is not liable for loss, damage or delay caused by events beyond its control, including acts of God, earthquakes, fires, floods, civil or military disturbances, acts of terrorism, sabotage, epidemics or pandemics, riots, power failures, computer viruses, system intrusion, failures or hacks, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil commotion or the acts of any apparent authority.

Damage or shortage must be reported to Skynet Nepal in writing within 48 hours of delivery to the consignee or, for non-delivery, within 14 days of the date the shipment was handed to Skynet Nepal. No claim for damage, shortage or non-delivery will be entertained until all charges have been paid.

Skynet Nepal reserves the right to:

• Open and inspect any consignment. Inspection is not a warranty that the consignment is suitable for transport. Government authorities may open and inspect consignments at any time. Skynet Nepal is not liable for any delay, loss, damage, cost or expense arising from this, and the consignor and/or consignee are liable for all costs and expenses Skynet Nepal incurs.
• Refuse, at its sole discretion and at any time, to transport any consignment, whether before or after accepting it.
• Reject a consignment already accepted if, in its opinion, carrying or delivering it may delay other consignments or cause damage or injury to other consignments, equipment or any person. A list of prohibited goods is available on request.
• Destroy or otherwise deal with any goods that Skynet Nepal, at its sole discretion, considers a risk to other goods, property, life or health, or whose transport is unlawful. The consignor bears the cost of returning, destroying or otherwise dealing with such goods.
• Return or sell a consignment. If the consignor under-declares its value for customs purposes, whether intentionally or by mistake, Skynet Nepal may return it at the consignor's expense. If the consignor refuses or is unable to accept the return, or refuses to pay the expenses, Skynet Nepal may deal with the consignment at its sole discretion, including abandoning its transport or selling it and applying the proceeds to the expenses incurred.

The consignor expressly warrants to Skynet Nepal that:

• The person handing the consignment to Skynet Nepal is authorised to sign the Consignment Note for the consignor and/or to affix their stamp.
• The consignor has the power and authority to enter into the contract.
• The description and details on the Consignment Note are correct and, in particular, the declared value is correct.
• It is not illegal under any legislation for Skynet Nepal to convey the consignment.
• The consignment is adequately prepared and packed to protect the goods inside and to ensure safe transport with ordinary care in handling, and is properly labelled and in good order for transport.

Skynet Nepal will use all reasonable endeavours to effect customs clearance, but is not liable for any penalty imposed or cost incurred because customs or other authorities delay or refuse clearance or impound the goods or consignment. The consignor agrees to indemnify Skynet Nepal on demand against any such penalty or loss.

The consignor shall comply with all applicable laws, customs rules and other government regulations of any country to, from, through or over which the consignment may be carried, including those on packing, carriage and delivery, and shall provide the documents needed to comply with them.

Skynet Nepal is not liable to the consignor or anyone else for loss or expense caused by the consignor's failure to comply with this.

Transportation charges are calculated on the actual or the volumetric weight, whichever is higher, and Skynet Nepal may re-weigh and re-measure any consignment to confirm this.

Transportation charges, incidental charges, customs duties, fines, penalties and other charges incurred or imposed by any relevant authority or body in connection with the consignment shall be paid by the consignor.

Subject to payment of Skynet Nepal's charges at the rates in effect on the day the consignment is accepted, Skynet Nepal will transport the consignment to the agreed destination as expeditiously as possible.

Skynet Nepal reserves the right to carry the consignment by any carrier, route and procedure.

The consignor shall not hold Skynet Nepal liable beyond the limits stated in these conditions.

Skynet Nepal arranges no insurance unless the consignor gives express written instructions and pays the additional charges.

If Skynet Nepal is instructed to insure the consignment, it will do so only under a policy, containing the usual exceptions and conditions, issued by an insurance company or underwriter of its choice.

If the insurer disputes liability under the policy for any reason, the consignor has recourse only against the insurance company and has no claim, demand or action against Skynet Nepal.

Skynet Nepal will deliver the consignment only to the address stated on the Consignment Note.

Skynet Nepal is deemed to have delivered the consignment in accordance with the contract if, at that address, it obtains a receipt or signed delivery form from any person.

If, for any reason, the consignment cannot be delivered to the address on the Consignment Note, or it is for self-collection by the consignee and is not collected within five (5) days, Skynet Nepal is not liable for any loss or damage to the consignor. After 14 days from a notice served on the consignor or consignee by post or otherwise (including a public notice where their address and contact number are unknown or they cannot be reached), Skynet Nepal may dispose of the consignment and deduct from the proceeds all charges for serving the notice, transport and storage, and any other expenses it has incurred.

Skynet Nepal has a right of detention or lien over all goods in its possession for all sums due at any time from the consignor, the consignee or the owner of the consignment, whether under this or any other contract between them and Skynet Nepal.

If Skynet Nepal's charges are not paid within 21 days of the due date, Skynet Nepal may sell or otherwise dispose of the consignment and apply the proceeds towards the outstanding sums.

These conditions of contract, and any interpretation of them or dispute arising from them, are governed by the laws of Nepal, and the courts of Kathmandu, Nepal have exclusive jurisdiction.

For questions about these Terms & Conditions, please contact us:

Skynet Worldwide Express Nepal Private Limited
09 Airport Road, Kathmandu, Bagmati Province 44600, Nepal
Email: nepcs@skynetworldwide.net
Phone: +977-1-4595070/71/72/73/74, +977-1-4597070/71/72/73
PAN: 301636258