Frequently Asked Questions

Skynet Worldwide Express Nepal Private Limited is the Nepal member of the Skynet Worldwide Express network, with 35+ years of experience in international courier and logistics. Our head office is at 09 Airport Road, Kathmandu, Nepal.

Through our global partner network, Skynet delivers to 180+ countries and territories, covering North America, Europe, Asia-Pacific, the Middle East and Africa.

Open the Track page, enter the tracking number (AWB) you received when you booked, and press Track. You will see the current status and the shipment's updates.

Email nepcs@skynetworldwide.net, call +977-1-4595070/71/72/73/74 / +977-1-4597070/71/72/73, or use the contact page. Our team will help with booking, tracking and shipment queries.

We offer International Express Courier, Imports DDP & DDU, Warehousing & Distribution, Customs Clearance & Brokerage, Specialized Logistics (B2B & B2C) and Freight Forwarding (Air & Sea). See all services for details.

DDU (Delivered Duty Unpaid): the consignee pays duties and taxes at the destination.

DDP (Delivered Duty Paid): Skynet handles all duties, taxes and charges upfront, so the consignee receives the shipment without any additional payment.

Yes. You can track up to 10 tracking numbers at once on the Track page. Separate the numbers with commas or spaces.

Use the Get a Quote page, or contact us with what you are shipping, where it is going, and its approximate weight and size.

Yes. Skynet provides secure and scalable warehousing in Nepal and across the Skynet network. The service includes storage, inventory management, pick-pack-dispatch and regional distribution.

Yes. Our Customs Clearance & Brokerage team takes care of documentation, duty management and regulatory compliance so your shipments clear customs smoothly and without avoidable delays.

Yes. You can follow your shipments in the Skynet customer portal at skynet.np.kaiross.in. If you do not have an account yet, you can sign up.

Tell us in writing at nepcs@skynetworldwide.net. Damage or shortage must be reported within 48 hours of delivery, and non-delivery within 14 days of handing the shipment to Skynet. Read the Shipping & Refund Policy for how claims are handled.

We follow strict handling procedures and secure packaging standards, and every shipment is tracked. High-value or sensitive goods receive priority and special handling.

Yes. Our Freight Forwarding service covers air freight and sea freight (FCL and LCL), together with customs brokerage, tracking and door-to-door delivery options. Contact us with your cargo details for a tailored plan.

Tracking updates come from the Skynet portal and refresh about every minute. The Track page also lists the shipment's earlier updates.

Yes. Sign up for the Skynet customer portal, or log in if you already have an account, to follow and manage your shipments.

We provide tailored logistics for electronics, fashion and apparel, pharmaceuticals, lifestyle and home décor, retail and manufacturing.

Yes. Some goods are prohibited or restricted by carriers, airlines or the customs rules of the destination country. If you are unsure about an item, please contact us before you ship.

First check the number for typing mistakes. A new shipment may take a little while to appear after booking, so try again shortly. If it is still not found, write to nepcs@skynetworldwide.net or call +977-1-4595070/71/72/73/74 / +977-1-4597070/71/72/73 with the number and we will look into it.

Insurance is arranged only when you ask for it in writing and pay the additional charge. See our Terms & Conditions and Shipping & Refund Policy for details.