Privacy Policy

Skynet Worldwide Express Nepal Private Limited ("Skynet Nepal", "we", "us") is committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy applies to this website and our online shipping and tracking systems, and explains how we collect, use and protect your personal data. By using our services, you consent to the practices described in this policy.

Personal information

We may collect personally identifiable information such as:

• Name
• Email address
• Home or work address
• Telephone number

Demographic information

We may also collect non-unique demographic data such as:

• Age
• Gender
• Preferences and interests
• Postal code

Technical information

When you use our services we automatically collect technical data, including:

• IP address
• Browser type and version
• Domain names
• Access times
• Referring website addresses

We use this information to operate and improve our services, to ensure quality and to produce general usage statistics.

Skynet Nepal uses the information we collect to:

• Deliver and operate our services
• Communicate about available products and services
• Conduct surveys and gather feedback
• Customise your experience based on your preferences and interests
• Provide customer support and operational updates

We may share data with trusted partners for operational purposes such as delivery, customer support or statistical analysis. These partners are bound to keep it confidential and may not use your information for any other purpose.

We do not sell, rent or lease customer information to third parties.

Because we move shipments around the world, the details needed to deliver your shipment, such as the sender's and recipient's names, addresses and phone numbers, and the contents and value, are shared with Skynet Worldwide Express network members, airlines, carriers, customs authorities and delivery partners in the countries involved. They are shared only to deliver the shipment or to meet legal requirements.

Our website uses cookies to improve your online experience. Cookies are small text files that a web server places on your device. They allow us to:

• Remember your preferences and saved settings, such as your language
• Make forms quicker to fill in
• Personalise website content and features

You can accept or decline cookies through your browser settings. Please note that disabling cookies may limit how some features work.

We protect your personal information from unauthorised access, use or disclosure. Data is kept in controlled environments with industry-standard safeguards, and data sent between your browser and our website is protected with SSL/TLS encryption.

As a data subject, you may ask us for:

• Confirmation of whether we process your personal data
• Access to your personal data
• Correction or erasure of your data
• Restriction of, or objection to, the processing of your data

To make a request, write to us at nepcs@skynetworldwide.net. We will respond in line with the applicable laws of Nepal.

We may disclose personal information without prior notice if the law requires it, or in good faith where it is necessary to:

• Comply with legal processes or obligations
• Protect and defend the rights or property of Skynet Nepal
• Ensure the safety of users or the public

Skynet Nepal may update this Privacy Policy from time to time to reflect customer feedback and operational changes. We encourage you to review it regularly to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy, or believe we have not complied with it, please contact us:

Skynet Worldwide Express Nepal Private Limited
09 Airport Road, Kathmandu, Bagmati Province 44600, Nepal
Email: nepcs@skynetworldwide.net
Phone: +977-1-4595070/71/72/73/74, +977-1-4597070/71/72/73
PAN: 301636258