Shipping & Refund Policy

Charges are calculated on the actual or the volumetric weight of the consignment, whichever is higher, at the rates in effect on the day Skynet Nepal accepts it. Skynet Nepal may re-weigh and re-measure a consignment to confirm this.

Customs duties, taxes, fines and penalties imposed by any authority in connection with a consignment are paid by the consignor, or by the consignee where the shipment is sent DDU (Delivered Duty Unpaid). On DDP (Delivered Duty Paid) shipments, the duties and taxes are included in the agreed charge.

Delivery times we quote are estimates. They can be affected by customs clearance, carrier schedules and events beyond our control, as described in our Terms & Conditions. You can follow every shipment on the tracking page.

A shipment is delivered only to the address on the Consignment Note. If it cannot be delivered, or is left for self-collection and not collected within five (5) days, the Terms & Conditions explain what happens next.

To cancel a booking, contact us as soon as possible. Cancelling before the shipment is dispatched is easiest. Charges for services already carried out or costs already incurred, such as pickup, documentation or carrier fees, may apply.

If a shipment is lost, raise a query with us. You will receive a refund of USD 100 or its equivalent, or the invoice value, whichever is lower. As a goodwill gesture, a discount on your next shipment may be offered.

Damage or shortage must be reported to us in writing within 48 hours of delivery to the consignee. For a shipment that has not been delivered, tell us within 14 days of the date you handed it to us. No claim will be entertained until all charges have been paid.

Insurance is arranged only on your written instruction and for an additional charge. Where it is arranged, claims for insured loss or damage are handled under the insurance policy.

The following are not refunded:

• Customs duties, taxes, fines and penalties already paid to customs or other authorities
• Charges caused by an incorrect declaration, description or address on the Consignment Note

1. Write to us at nepcs@skynetworldwide.net, or contact us through the contact page.
2. Give the tracking number, the Consignment Note and a short description of what happened. For damage, add photographs.
3. We will review your request and reply with the next steps.

For questions about shipping, refunds or claims, please contact us:

Skynet Worldwide Express Nepal Private Limited
09 Airport Road, Kathmandu, Bagmati Province 44600, Nepal
Email: nepcs@skynetworldwide.net
Phone: +977-1-4595070/71/72/73/74, +977-1-4597070/71/72/73
PAN: 301636258